Refund policy

    • Returns

    AT JAES STORE, WE PRIDE OURSELVES ON UNPARALLELED PRODUCT QUALITY. THAT’S WHY ALL OUR ORDERS GO THROUGH A 3-STEP QUALITY CHECK BEFORE WE SHIP THEM OUT. HOWEVER, IF A DAMAGED OR MISLABELED ITEM WAS ACCIDENTALLY LET THROUGH OUR QUALITY CONTROL, OR WAS DAMAGED DURING SHIPMENT, WE TAKE FULL RESPONSIBILITY AND PROVIDE A FREE REPLACEMENT.

     

    What’s your return policy?

    We don’t offer returns and exchanges unless the product came with a damage or lost in a transit and if there’s something wrong with your order, please let us know by contacting us at jasson@jaesstore.com

    Do you offer refunds?

    Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at jasson@jaesstore.com with photos of wrong/damaged items and we’ll sort that out for you.

    • Then, once we have the photos, we will file a problem report. You should let us know the problem within 15 days receiving the order.  Our customer service team will get in touch with you and figure out the best solution.

    Can I exchange an item for a different size/color?

    At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at jasson@jaesstore.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!